Salary: $65,000–$78,000 + super (depending on experience)

Location: Camberwell, Melbourne

Executive Personal Concierge (EPC) has been operating in Melbourne for over 10 years, delivering boutique, client-focused services and personalised care packages to elderly clients and their families.
Our mission is straightforward: to serve our clients to the highest standard, with care, respect, and reliability.

We are a well-established business with a reputation for excellence, and we are experiencing continued growth.
For the right candidate, this means opportunities to take on increasing responsibilities and make a long-term impact as the business expands.

This is a full-time, in-person role based in Camberwell. You will work closely with the Directors, combining office administration with direct, face-to-face client support.
The role includes both operational oversight and hands-on service delivery, including in-home and business-site visits.
It is a dynamic and demanding position, highly satisfying for someone who values meaningful, people-focused work.

• Supporting the Directors with day-to-day operations and workflow management
• Assisting with onboarding, training, and mentoring staff
• Providing face-to-face support to clients, including in-home and business-site visits
• Handling administrative tasks: scheduling, reporting, and correspondence
• Assisting with client onboarding and communications
• Identifying and implementing process improvements
• Ensuring compliance with company policies and maintaining confidentiality

• Previous experience in administration, office management, or team leadership
• Strong organisational and time management skills
• Excellent communication and interpersonal abilities
• High level of discretion and confidentiality
• A proactive, flexible, and solutions-focused approach
• Self-starter who takes initiative and delivers creative solutions for clients and the business
• Ability to work independently and as part of a small, dedicated team
• Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
• Confidence using technology and apps (including Connecteam, ClickUp)
• Experience with reporting or process improvement (desirable)
• A valid driver’s licence and relevant clearances (National Police Check, Working with Children Check)
• Current First Aid & CPR Certificate
• Full Australian working rights

• A supportive, values-driven culture where people matter
• Varied and meaningful work with autonomy
• A chance to make a real difference in the lives of clients
• Potential for growth into more senior operational responsibilities as the business continues to expand
• Training and professional development

If you are passionate about meaningful work and thrive in a dynamic, client-focused environment, we’d love to hear from you.